Frequently Asked Questions
Learn about many commonly asked questions. If you still have questions, contact us!
Q. Where are your products made?
A. Vaportek manufactures and assembles all of its products in Sussex, Wisconsin.
Q. Do you have retail locations where I can purchase products?
A. No, our products are distributed through a network of authorized dealers across the country and around the world. Please see our Distributors page to locate a distributor near you.
Q. Can people, pets, and plants remain in the area where your products are working?
A. Yes, it is safe to do so. In fact, Vaportek’s products started in the medical field and are still found in hospital settings around the world.
Q. What do you mean by “neutralizing odours?”
A. Traditional odour control has involved either masking odours with a heavy perfume or desensitizing the olfactory senses of the persons subject to a smell. Our product works by combining, or pairing, our aromatic oils compound with malodours. The result is either a substantially reduced odour or no odour at all. We have additional product literature available to address this matter. Or, please watch our video explaining our technology in more detail.
Q. Will the offensive smell return?
A. Vaportek products work safely and quickly to remove embedded odours by permeating surfaces in affected areas with a neutralizing, dry vapor that is created by diffusing natural aromatic oils into the air. If the source of the odour is removed prior to treatment, malodours will not return.
Q. Do your products have a smell?
A. Yes, our products use pure essential oils. These oils have aromatic qualities, such as pine, eucalyptus, orange, and more. Our products do have a characteristic scent; however, when used correctly, Vaportek should not be perceived as a very strong presence. To accelerate the dissipation period after treatment, simply open windows and turn on floor fans. Please see our Fragrance Guide and Aroma Variety Stock Number Addendum for more information about our available fragrances and the products they’re associated with.
Q. I have severe asthma/allergies. Can I use your product?
A. Generally, Vaportek’s products do not cause negative reactions. However, for individuals with severe allergies to trees, plants, or flowers, Vaportek’s line of air treatment products could produce allergic reactions. If allergic reaction occurs, discontinue use immediately. See our Fragrance Sensitivity Statement.
Q. How are your systems different from ozone, hydroxl, foggers, or ionizers?
A. Ozone is a regulated toxic gas often touted as a solution to all types of indoor pollutants and interior contamination after disasters. You can find out more about the whole story of ozone generators from the U.S. government’s EPA website ( Ozone oxidizes everything it contacts. People are advised not to be around running ozone generators for health reasons (see our Products page for more information). Our system does not oxidize; instead, our products emit a dry vapor, composed of natural oils, to control odours in the air and odours embedded in porous surfaces (see Technology page for more information).
Q. Are your products toxic?
A. Our products are regarded as safe and nontoxic when used as directed. Safety Data Sheets can be found on our website under the SDS page. See our Statement Of Safety.
Q. Is there any guarantee on your products?
A. Yes. If you are not completely satisfied, we stand behind our products. Any claims must be made within 30 days of purchase. Please see the terms of our warranties for complete details. See Our Company page as well.
Q. Which of your fragrances controls smoke (including tobacco) best?
A. Our S.O.S. (Smoke Odour Solution) was specifically formulated for use in fire and smoke restoration situations. S.O.S. is available for use in the Heavy-Duty Standalone Cartridge, Restorator, Restorator DUO, Vapor Shark, and Portable Industrial.
Q. How long should I use a Restorator or Restorator DUO to treat odour problems in vehicles?
A. Typically, auto detailers use the units for 1-3 hours to get rid of embedded odours. The nature and extent of contamination will require adjusting length of treatment time to suit the problem. See both product’s Tech Data and Use & Operation Manual linked on their page.
Q. Do you have any product testimonials that I can read?
A. Yes. See our Testimonial page for most recent case studies. We have dozens of other product use stories available upon request. Quotes on specific products can also be found on our Markets page.
Q. Do you provide private label or specially configured products for distributors and other manufacturers?
A. Absolutely. We provide millions of products under well-known brand names, and would be pleased to work with you for special products. Let us know the details of your needs and we can let you know our ideas.
Q. Do you have a Product Guide or any other general literature on all your products?
A. Yes. To view a PDF version of our Product Guide please click here. To view a PDF version of our tri-fold please click here.
Q. A lot of cleaning products claim to be disinfectants, but as a consumer how do I know that Benefect Disinfectant really kills germs?
A. "Disinfectant" is actually a legal term that can only be stated on product labels that have been proven to kill 99.999% of specific bacteria. "Fungicide" is also a legal term that proves the product kills 99.999% of fungi. These test bacteria and fungi are predetermined by Health Canada. In addition to germ kill data, Health Canada scientists review the product for other characteristics such as; how toxic the product is to our environment, directions for safe and effective application, storage, disposal and handling plus a complete review of the health and safety profile of the product. When Health Canada is satisfied with all the scientific data, the product is registered by Health Canada, a Drug Identification Number (DIN) is issued and the product can now be called a disinfectant or a fungicide. The DIN for Benefect® is 02242474.
Q. What is the difference between cleaners and disinfectants?
A. Cleaners aren't registered with Health Canada and do not require a Health Canada DIN to be sold into the marketplace. Cleaning products cannot make any public health claims on their labels that they kill germs. Watch out for "antimicrobial" cleaners or other marketing terms that allude to killing germs. A good rule of thumb to distinguish between cleaners and disinfectant is to make sure the product has DIN # on the label. If there isn't a DIN on the label then be safe and just use the product to clean up dirt and other organic matter.
Q. Can I clean and disinfect in one step?
A. Yes, but only if the surface to be disinfected is not excessively dirty. It is to be understood that visible, impermeable particulates would be removed prior to disinfection. Some disinfectants are tested by Health Canada with a 5% organic load on the surface to simulate real life use. But if the surface is covered with enough "dirt" to be a barrier, then that is excessively dirty and needs to be cleaned prior to disinfection. If the disinfectant was applied in these conditions, without pre-cleaning, there is a possibility that 1) the disinfectant will be inactivated by the dirt, or 2) the dirt will pose a physical barrier so the disinfectant simply can't get to the bacteria. It is best to use some of the Benefect Multi-Purpose Cleaner to first clean up the visible dirt so the disinfectant can get to work. One-step or combination cleaner/disinfectant products, do not require surfaces to be pre-cleaned saving a labor step. Make sure you read and follow the DIN registered label.
Q. Should I wipe or rinse Benefect Disinfectant off food contact surfaces?
A. All disinfectants are required to be rinsed or wiped off a surface because of their health warnings. Benefect disinfectants are exempt from this standard by the Health Canada because of the health and safety profiles of the products. This even includes food contact surfaces which is an additional public health claim. Always refer to the product label for information on specific applications.
Q. Does the product come in different scents?
A. Only the lemon and thyme fragrance is avilable at this time. The scent is a direct result of the thyme oil active ingredient that does the germ killing. Many fragrances that consumers are used to are actually synthetic and do not contribute to the germ killing ability of the product. Decon 30 was formulated with less of the thyme oil Active Ingredient and therefore has less of a fragrance. In addition, the fragrance will dissipate very quickly.
Q. Why are there no warning labels?
A. All of the ingredients that are in Benefect Disinfectant are either F.D.A (Food and Drug Administration) approved as Food Additives or on the United States G.R.A.S. (Generally Recognized as Safe) list. When Health Canada reviewed the health and safety profile they determined that these food grade ingredients posed no negative health effects and that the Benefect Disinfectants did not require any health warnings.
Q. Lots of cleaning products say "Natural" but snake venom and arsenic are natural, so how do I know that Benefect Disinfectant isn't actually hurting me and my family?
A. Health Canada's directive is to maintain and protect public health. If Benefect Disinfectant is a potential public health threat then they would require the product label to list any potential hazards. Health Canada has approved the Benefect product labels with no signal words or precautionary statements.
Q. The label says Benefect Disinfectant is for hard surfaces, what happens if I use it on my carpet or other porous surfaces?
A. If you use Benefect Disinfectant on porous surfaces then you cannot be sure that it will be killing 99.999% of the bacteria and fungi. It will be killing the organisms that it comes into contact with, but we don't know just how many. If Benefect Disinfectant is sprayed on porous surfaces then it can only be said to deodorize, not disinfect.
Q. What does the Ecologo mark mean?
A. UL is the provider of the ECOLOGO certification program. ECOLOGO Certified products, are certified for reduced environmental impact. ECOLOGO Certifications are voluntary, multi-attribute, lifecycle based environmental certifications that indicate a product has undergone rigorous scientific testing, exhaustive auditing, or both, to prove its compliance with stringent, third-party, environmental performance standards. http://industries.ul.com/environment.
Q. Can Benefect Be Used To Clean Up A Meth Lab?
A. The manufacturing process used in a Meth Lab produces dangerous chemicals that become baked into surfaces, walls and floors. These residues can be cleaned with Quantum, Chemical Residue Remover that uses dynamic chemistry to break down the residues, so they can be removed. As a ready to use cleaner, simply apply to surfaces and allow to dwell for 10-minutes. Every meth lab clean-up job will be different, so a re-application may be required. Wipe off or rinse the surface with water. Note: Benefect Disinfectant may be used after cleaning with Quantum, if microbial growth is a concern.
Q. What is the recommended space between poles?
A. Poles should be placed 10’ to 12’ apart. If there is significant air movement you’ll want to move them closer together.
Q. What are the working height ranges of ZipWall® poles?
A. The working height range of the 10’ pole is 4’ 2” to 10’ 3”. For the 12’ pole it’s 4’7” to 12’. For the 20’ pole it’s 5’2” to 20’.
Q. Does the ZipWall® Dust Barrier System work with negative air?
A. Yes, the ZipWall® system was designed for applications using negative air. Because negative air creates pressure against the plastic, it tends to tug on the poles. So, with moderate pressure you should place the poles 6 to 8 feet apart, for very high pressure situations poles may have to be placed as close as 4 feet apart. Always use GripDisks™ under the poles to hold the bottom in place.
Q. What types of ceilings do ZipWall® poles work with?
A. They work on all types of ceilings, including plaster, drywall, textured, popcorn, and suspended or drop ceiling. For suspended ceilings, it is important that the plate on top of the pole be placed on the grid or T-bar that holds the ceiling tiles in place.
Q. Can ZipWall® poles be used with slanted ceilings?
A. Yes, the head and plate pivot to adapt to a slanted ceiling.
Q. Can ZipWall® poles be used outdoors?
A. Yes, if there is a ceiling available such as on porches or balconies. But, do not use the ZipWall® system if it is very windy. Damage or injury could result.
Q. How much weight can ZipWall® poles hold?
A. The weight a ZipWall® pole can hold depends on the strength of the person tightening the pole. The average person will twist the pole tight enough so the pole can hold 60 to 80 lbs. However, with a stronger tightening twist, a person can produce a hold of about 110 lbs. (Caution: Do not use for holding anything that could fall and cause injury or damage).
Q. How can I clean the non-skid head plate?
A. Keep the non-skid, non-marking surface clean by using soap and water with a scrubbing pad, or by running it through the dishwasher.
Q. Are ZipWall® products guaranteed?
A. Yes, all ZipWall® products except ZipDoors® and zippers are guaranteed for 2 years. Visit zipwall.com/warranty for more information.
Q. Do ZipWall® products come with plastic sheeting?
A. No, plastic sheeting is not included. ZipWall® does sell an easier to use, more economical alternative to plastic sheeting, ZipFast™ Reusable Barrier Panels.
Q. What size roll of plastic sheeting should I buy?
A. Buy plastic on a continuous roll that is long enough to reach from the beginning of the wall you are making to the end. The width of the plastic should be at least a foot larger than the height of your ceiling where the wall will be installed. For example, if you have an eight foot ceiling, buy plastic at least nine feet wide.
Q. What is the recommended plastic sheeting thickness?
A. We suggest the use of the lightest plastic your application calls for. The lighter the plastic, the easier it is to handle and the less expensive it is. However, very light plastic (under 1 mil) can be hard to handle and control.
Q. Can FoamRail™ tapeless seals seal completely?
A. Yes, FoamRail™ tapeless seals can be overlapped, allowing you to form a seal along any length of floor or ceiling, or any height wall.
Q. Can FoamRail™ tapeless seals be used to hold up plastic sheeting or ZipFast™ reusable barrier panels?
A. No, they are not designed for this purpose. The dust barrier should be built first, anchoring the barrier material in place at the ceiling, then the FoamRail™ tapeless seals may be installed to form a tight seal.
Q. How do FoamRail® Tapeless Seals attach to the ends of ZipWall® spring-loaded poles?
A. To attach a FoamRail™ to the top of the ZipWall® pole, first remove the head. To attach a FoamRail™ to the bottom, replace the foot of the pole with a Floor Adaptor. The FoamRail Span™ snaps onto ball-joint at either end of the ZipWall® pole. FoamRail™ Tapeless Seals (FR2) require T-Clips™: attach the T-Clip™ to the FoamRail™ and snap it onto the ball joint at either end the ZipWall® pole.
Q. How do SideClamp™ Wall Mounts attach to poles and FoamRail™ tapeless seals?
A. A spring-loaded clamp easily holds the SideClamp™ wall mount onto any ZipWall® pole. The FoamRail™ tapeless seal attaches directly to the SideClamp™. No tools are needed.
Q. Can SideClamp™ wall mounts be used when there are protrusions from the wall?
A. Yes, the outermost mounting position of the SideClamp™ wall mounts easily accommodates crown molding and/or baseboard heat along the same wall.